FAQs

Shipping & Ordering

My tracking says my order was delivered, but I haven't received it. What should I do?

First, double-check around your porch or entryway, and ask your neighbors if they might have accidentally received your package. If you have a door camera, take a look at the footage to confirm if the package was delivered and if someone took it.

We offer shipping protection through Route for lost, stolen, or misdelivered packages. If you opted for this protection, we’ll help you file a claim. However, if you didn’t select Route, we can’t issue a refund or replacement as the issue is with the carrier.

If you’ve still not located the package, please reach out to us at [email protected] with your order number, and we’ll assist you in contacting the shipping carrier.

Where does SmokeDay ship to?

SmokeDay ships to anywhere within the U.S. as well as internationally. We offer worldwide shipping, with the exception of a few countries and destinations due to restrictions or logistics limitations.

What shipping options does SmokeDay offer?

SmokeDay offers free standard shipping on orders over $9.99. For orders under $9.99, we provide flat-rate and carrier options like UPS Ground, FedEx, and USPS, all available at an additional cost. Shipping rates will depend on the size, weight, and destination of the package.

How long will it take to ship my order?

SmokeDay processes orders in the order they are received. We aim to ship out the same day if the order is placed before 3 PM CST on business days. Orders placed after that time will be shipped the next business day.

Please note, we are closed on weekends and holidays, so orders placed during those times will be processed on the next available business day. Shipping time refers to how quickly we hand off your package to the carrier—not the transit time, which depends on the shipping method selected at checkout.

I need to change or cancel my order.

SmokeDay ships orders quickly, so if you need to make any changes or cancellations, contact us as soon as possible at [email protected].

We’ll do our best to modify or cancel your order before it ships, but please note that once an order has been processed or handed off to the carrier, changes may no longer be possible. If your order has already shipped, we’ll work with you on the next steps.

Is the packaging discreet?

Yes, absolutely. All orders are shipped in plain, nondescript packaging with no logos or branding on the outside. The shipping label will simply say “Shipping Department” or “Fulfillment Center” to ensure your privacy.

Replacements

Do you accept returns?

Yes, SmokeDay accepts returns on most unused items within 14 days of delivery for a refund or store credit. Items must be in their original, unused condition and packaging. Please email us at [email protected] before sending any returns-include your Order ID# so we can provide proper instructions.

Returns are only accepted for U.S. orders. Used items, consumables, and international orders are not eligible for return. For electronic products, we offer exchanges only in case of defects.

If your item arrives damaged, defective, or incorrect, or if something is missing, contact us within 48 hours of delivery with photos and your order number. We’ll make it right.

My order arrived broken or damaged. What should I do?

First, make sure the area is safe-carefully clean up any broken glass to prevent injury. Then, take clear photos of the damaged item and the packaging.

Email the photos, along with your order number and a brief description of what happened, to [email protected]. You must report any damage within 48 hours of delivery to be eligible for a replacement or credit.

Once we review and approve your claim, we’ll provide further instructions. Please do not return broken items-once approved, dispose of them safely in an outside trash can or dumpster.

I received the wrong item. What should I do?

If you received the wrong item, take a clear photo of it and email it to [email protected] along with your order number and a brief description of what you received vs. what you ordered. This helps us quickly verify the issue.

You must report incorrect or missing items within 48 hours of delivery to be eligible for a free replacement.

Once we review your email, our support team will provide instructions. If needed, we’ll send you a pre-paid return label and ship out the correct item as soon as we receive the return.

What is SmokeDay’s replacement policy?

If your order arrives broken, damaged, missing items, or incorrect, SmokeDay will gladly replace the affected products. Please report any issues within 48 hours of delivery to qualify for a replacement.

For defective electronic items, you may be eligible for an exchange or, in rare cases, a refund or store credit, depending on the situation and within a reasonable timeframe.

To start a replacement claim or for any questions, contact us at [email protected] with your order details.