Customer  Service

Shipping & Delivery
We ship ASAP from a USA warehouse, which means no waiting 30 days or more for international deliveries and no high cost for international delivery. Please make note, many sites trick consumers with a low upfront price and then charge a huge sum for the slowest international shipping. The pipes are usually made in China with low quality workmanship. We do not perform these unfair marketing tactics with extemely high hidden costs and we have the lowest prices possible for shipping!
We offer different types of shipping choices. Some are very cheap, while some are high. It is very important, that if quick delivery is a key factor, then you must pick a faster, higher priced option like Express mail. While we offer lower priced options like First Class Mail, please note it is for people who are not in a rush to receive the item. Hence, it is an economy shipping. 
It is also important to note that shipping times vary and can take longer on holidays due to the rush. Another important factor: the post offices are closed on the holidays, so transit time is calculated in business days, not days of the week. Hence, if you order a Express Mail Package on friday morning, you will NOT get it Saturday as the postal services are closed. You may get it Monday or Tuesday.
Returns & Replacements
We want you to be a 100% satisfied!  We understand sometimes a package may not come to your expectations or you simply do not like it. We will gladly offer you a 14 day return period. The items MUST be unused and in their original packaging. We will refund you money or give you store credit, minus the shipping and handling cost. Please email us so we can ensure you get proper instructions on how to return products. Make sure you include your order ID# in the email.
Items must NOT be used. Any items returned used will be discarded and a refund will not be given. 
Shipping and handling will not be refunded. If free shipping is selected on checkout,  a flat fee of $10 will not be refunded to cover the cost of us shipping the box out to you.